Walkthrough · live, on your denials
How a denial becomes a cited appeal.
We walk one denied case through the product with you: the payer policy it is read against, the documentation missing from the chart, and the reconsideration package that comes out the other side.

What it covers
One denied case, from the stall to a reconsideration that answers every requirement — shown in the product, not on slides.
- 01The denial stops everythingCare and reimbursement both stall. A queue delivers the denial to someone’s list — it doesn’t say why the payer said no, or what would overturn it.
- 02Why it gets written offStaff hunt hundreds of pages of chart against policies that keep moving. The volume beats even experienced reviewers, and unappealed revenue is eventually written off.
- 03One case, read against the policyA denied case is opened against the version-tracked payer policy, and the chart is cross-referenced to its medical-necessity criteria.
- 04The one missing pieceCriteria the chart already satisfies are cleared with their evidence; what is absent is named, so the provider is told exactly what to record.
- 05Gap closed, package builtThe record syncs back through Epic SMART on FHIR and the system compiles a reviewer-ready reconsideration that answers every plan requirement.